How a visit works, in writing

This is the policy sheet every client works from: when the team arrives, what it will and won’t touch, how keys and payment are handled, and what happens if you aren’t happy with a room.

Something here unclear? Call or text 210-996-8854, Monday to Friday, 8 to 5.

Call or text 210-996-8854

Scheduling and arrival

  • All services, visits and inquiries are expected within business hours: Monday to Friday, 8:00 AM to 5:00 PM.
  • Arrival times are guaranteed only for 8am clients, because of San Antonio traffic. Call or text for an estimate on a later slot.
  • Closed for Christmas Eve and Christmas Day, Thanksgiving, New Year’s Day, Labor Day, Memorial Day and the Fourth of July.
  • Green Flamingo may reschedule a visit when the weather is unsafe.

Safety and what isn’t cleaned

  • No ladders.
  • Items over 35 lb are not moved.
  • No bleach.
  • All surfaces are assumed to be sealed.
  • No cleaning of soiled clothing, vomit, animal droppings, litter boxes, pet cages or biohazards.
  • Firearms must be locked away.

Keys and access

  • Keys are number-coded and handed back.
  • You do not need to be home for a visit.

Breakage

  • Breakage must be reported within 24 hours.

Checklists

  • A checklist is given to the client for each room.

Payment and fees

  • Payment is due at the time of service unless you are invoiced monthly.
  • Sales tax is added as required by state law.
  • Tips are welcome, not required.
  • $50 cancellation fee when you cancel with less than 48 hours’ notice.
  • $50 non-payment fee.
  • $50 returned-check fee.
  • $25 extra when more than one consecutive recurring service is skipped.

Satisfaction

  • Report a problem within 48 hours and the team re-cleans the specific areas at no cost.
  • No refunds on services rendered.

Read through, room by room, and signed off.

Questions go to the office

Price your clean with the booking calculator, or call the office from 15900 St Hedwig Rd, Unit 2, Saint Hedwig. Hours are Monday to Friday, 8 to 5.

Price my clean onlineCall or text 210-996-8854